Order Cancellation
If you need to cancel or change your order, please contact us at support@nuviamom.com as soon as possible.
Orders can be cancelled for a full refund before they have been processed or shipped. Once an order has shipped, it can no longer be cancelled and will need to follow our standard return process.
30-Day Returns & Exchanges
We accept returns and exchanges within 30 days of delivery.
To be eligible, items must be unused, in their original condition, and returned with the original packaging and included accessories.
Return Shipping Costs
If the return or exchange is due to a product issue, such as an item arriving damaged, defective, or incorrect, we will cover the return shipping cost.
If the return or exchange is for personal reasons, such as changing your mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for the return shipping cost.
How to Return or Exchange an Item
Please email support@nuviamom.com with your order number and the reason for your return or exchange.
For damaged, defective, or incorrect items, please also include clear photos or videos showing the issue.
Once we approve your request, we will send you return instructions. Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your return, approved refunds will be issued to your original payment method within 3 business days.
Please note that your bank or payment provider may require additional time to process the refund.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Personalized or customized items
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Items that have been used, damaged, or altered after delivery
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Items returned without prior approval
Need Help?
If you have any questions about a return, exchange, or refund, please contact us at support@nuviamom.com or through our Contact Us page.